Best Visiting Hours
Our recommended visiting hours are between 9:00 a.m. and 9:00 p.m. This ensures that everyone can get enough sleep. Between 9:00 p.m. and 7:00 a.m., on units where there is enough room, you may stay if you are a support person and the patient wants you to stay.
Visitors can play an important role in supporting patient well-being and facilitating re-entry back into the community. California Hospital staff will collaborate with visitors to maintain an environment that supports the safety, comfort, health and well being of patients and others in the Hospital.
We encourage you to have family members and friends visit you during your stay with us. However, patient care is our primary concern at California Hospital Medical Center and in order to enhance the quality of care, specific visiting hours and regulations have been established for each unit. Please follow these guidelines. If you need additional information, please check with the nurse on the unit.
Any personal information about your diagnosis and treatment must come from your physician, and this information is only available to those members of your immediate family who you designate to receive it.
Sign In at the Security Desk
Sign in at either one of our security desks during the day, with your name and the name of the patient you are visiting. We have a security desk in the lobby on the side of the building near Grand Avenue. The other one is near the Emergency Department on Hope Street. You must use the Hope Street entrance between 9:00 p.m. and 7:00 a.m.
- All visitors must check in at the Information Desk to obtain a visitor's badge. Visitor badges must be worn at all times while inside the hospital. Wear the guest badge above your waist.
- You may not smoke inside the hospital. Outdoors you may only smoke in the smoking area off the patio.
- Animals are not allowed in the hospital except service animals.
- Do not go into any patient’s room except the room of the person you are visiting.
- Do not go into any private area.
- Do not give any food or drinks to a patient without checking with the nurse to be sure it is all right. Many of our patients are on special diets and the wrong food could make them sicker.
- Do not use the patient’s restroom or sit on a patient’s bed, even an unused one.
Visitation Guidelines for Children
Children may visit you, although there may be some rules about how old they must be. Please ask your nurse about the rules on your unit. Make sure children are not sick when they visit. Also make sure they have not been around someone else who is sick. An adult must watch over any child who visits at all times. The adult must be someone other than you, if you are a patient.
Children who are visiting must be quiet, so patients can rest and enjoy their time with their families. Children must not wander or run around. This could be unsafe and bother other patients or families. Children who are not able to be quiet and calm at the hospital should not visit. If a child visitor begins crying, screaming or running around, please take the child outside until he or she is quiet and calm.
Visiting a Critical-Care Unit
To visit a patient in a critical care unit, push the button on the speaker box outside the unit and speak with a staff member to find out whether it is a good time to visit. Our critical care department includes the Critical Care Unit (CCU), Intensive Care Unit (ICU), Trauma Intensive Care unit (TICU) and Surgical Intensive Care Unit (SICU).
Our Child-Life Specialist or Social Worker can help prepare a child for a visit to a critical-care unit. We encourage parents and their children to speak with one of these experts.
Do not bring flowers, balloons or any food or drinks into a critical-care unit.
Intensive Care Units
Visitors are only allowed in patient rooms for ten minutes out of every hour.
Neonatal Intensive Care Unit (NICU)
Visitors will use the intercom outside the NICU in order to identify themselves prior to entering.
Visitors are required to scrub for three minutes on entering the unit prior to going to the infant's bedside.
Visitors will be encouraged to participate in the basic care of in the infant when appropriate.
Two visitors will be allowed at the bedside. One of the visitors must be the mother, father, or significant other.
Siblings over the age of three may visit. Siblings must have documented up to date immunization records, and no visitors showing signs or symptoms of illness will be allowed to visit.
The baby's father or mother's support person may visit anytime. Grandparents and siblings are welcome to visit throughout the day until 9:00 pm.
A responsible adult, other than the child's mother, must always remain with any sibling under 16 years of age.
All other visitors over 16 years of age are welcome to visit between 3:00 pm and 8:00 pm.
The mother's permission and good hand washing are necessary before any visitor handles any baby. In order to protect the general well-being of the mother and baby, it may be necessary from time to time to request that the visitors leave.
Visitors are limited to immediate family or others specified by name by the attending physician or patient and there are to be no more than two persons at any time.